Condition of items
Please return the items to us unworn, undamaged, and unwashed, with the tag attached. This ensures a smooth return process.
You are, of course, allowed to inspect the goods as you would in a physical store.
Returns
You bear the costs of the return shipment yourself. Please include your order number with your return so that we can quickly identify it.
Please send your return to the following address:
Mingati
Amberger Str. 42
81679 München
We recommend sending the return with tracking.
Refunds
Once your return has been received and inspected, we will refund the purchase amount to your original payment method.
The refund will be processed within 14 days of us receiving your return.
Exchanges
Direct exchanges are not possible. If you would like an item in a different size or variant, please return your order to us and then simply place a new order.
Questions about returns
If you have any questions about your return, you can contact us at any time:
Email: info@mingati.de
Phone: +491783701462
We are available by phone Monday to Friday from 9:00 AM to 5:00 PM. We usually answer emails within 24 hours.
We are happy to help!